Correlation between tourists’ perceptions/evaluations of destination attributes and their overall satisfactions: Observations of a meta-analysis

Authors

  • Bình Nghiêm-Phú Department of Business Communication, National Institute of Technology - Fukushima College, 30 Taira Kamiarakawa Nagao, Iwaki, Fukushima 970-8034 Japan. Email: binhnghiem@gmail.com

Keywords:

destination image, destination quality, destination attribute satisfaction, overall tourist satisfaction, Comprehensive Meta-Analysis (CMA).

Abstract

This study examined the correlation between tourists’ perception/evaluation of destination attributes and their overall satisfaction. Using the data gathered from 34 previous studies and applying the metaanalysis method, this study found that destination image, destination quality, and destination attribute satisfaction have significant positive effects on the tourists’ overall satisfaction, whether the latter variable is singly or multiply scaled; all the overall estimates have small to medium sizes. However, three issues should be taken into account when interpreting this correlation. First, not all of the components of the attribute-based constructs (destination image, destination quality, destination attribute satisfaction) can have significant effects on the overall tourist satisfaction. Second, the unfavourable attributes of a destination may have some negative influences on tourist satisfaction. Third, the attribute-based constructs represent the external/common antecedents of overall tourist satisfactions; their predicting power may be eliminated when controlled by other internal/personal forces, such as personal values. Implications for future research and destination attributes management are discussed based on these observations.

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Published

2018-07-01

How to Cite

Nghiêm-Phú, B. (2018). Correlation between tourists’ perceptions/evaluations of destination attributes and their overall satisfactions: Observations of a meta-analysis. European Journal of Tourism Research, 19, 98–115. Retrieved from https://ejtr.vumk.eu/index.php/about/article/view/328