Koc, E. (2017). Service Failures and Recovery in Tourism and Hospitality: A Practical Manual, Oxfordshire: CABI Publishing. ISBN-13: 978 1 78639 067 7

Authors

  • Ayhan Karakas Assistant Professor of Tourism Management, Faculty of Economic and Administration Sciences, Agdaci Campus, Bartin University, 00903782235354, E-mail: ayhankarakas74@gmail.com

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Published

2019-03-01

How to Cite

Karakas, A. (2019). Koc, E. (2017). Service Failures and Recovery in Tourism and Hospitality: A Practical Manual, Oxfordshire: CABI Publishing. ISBN-13: 978 1 78639 067 7. European Journal of Tourism Research, 21, 158–160. Retrieved from https://ejtr.vumk.eu/index.php/about/article/view/370