View of Koc, E. (2017). Service Failures and Recovery in Tourism and Hospitality: A Practical Manual, Oxfordshire: CABI Publishing. ISBN-13: 978 1 78639 067 7

Return to Article Details Koc, E. (2017). Service Failures and Recovery in Tourism and Hospitality: A Practical Manual, Oxfordshire: CABI Publishing. ISBN-13: 978 1 78639 067 7 Download Download PDF