Rahimi R. Organisational Culture Perspective and Implementing Customer Relationship Management (CRM) in Hotel Industry: Case of a Chain Hotel in the UK: Supervisors: Dr Ebru Gunlu Institution awarding the Ph. D. Degree: Dokuz Eylul University, School of Tourism and Hospitality Management (Turkey) Date of defence: 26 September 2013. EJTR [Internet]. 2014 Oct. 1 [cited 2021 Oct. 16];8:162-5. Available from: https://ejtr.vumk.eu/index.php/about/article/view/157