Antonini D. Relationships of ‘complicity’ between customers as an emotional service recovery strategy (applied to leisure and catering): Supervisor: Véronique Cova Institution awarding the Ph. D. Degree: Faculté d’Economie Appliquée, Université Paul Cézanne - Aix-Marseille III Date of defence: 8th June 2009. EJTR [Internet]. 2009 Oct. 1 [cited 2026 Oct. 15];2(2):190-3. Available from: https://ejtr.vumk.eu/index.php/about/article/view/38