Rahimi, Roya. “Organisational Culture Perspective and Implementing Customer Relationship Management (CRM) in Hotel Industry: Case of a Chain Hotel in the UK: Supervisors: Dr Ebru Gunlu Institution Awarding the Ph. D. Degree: Dokuz Eylul University, School of Tourism and Hospitality Management (Turkey) Date of Defence: 26 September 2013”. European Journal of Tourism Research 8 (October 1, 2014): 162–165. Accessed October 16, 2021. https://ejtr.vumk.eu/index.php/about/article/view/157.