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D. . Antonini, “Relationships of ‘complicity’ between customers as an emotional service recovery strategy (applied to leisure and catering): Supervisor: Véronique Cova Institution awarding the Ph. D. Degree: Faculté d’Economie Appliquée, Université Paul Cézanne - Aix-Marseille III Date of defence: 8th June 2009”, EJTR, vol. 2, no. 2, pp. 190–193, Oct. 2009.