Kim, Mi-Ran. 2011. “The Importance of Customer Satisfaction and Delight on Loyalty in the Tourism and Hospitality Industry: Supervisor: Professor Christine A. Vogt, PhD; Professor Bonnie J. Knutson, PhD Institution Awarding the Ph. D. Degree: Michigan State University, USA. Th Date of Defence: 18 August 2010”. European Journal of Tourism Research 4 (2):226-28.