KIM, M.-R. The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry: Supervisor: Professor Christine A. Vogt, PhD; Professor Bonnie J. Knutson, PhD Institution awarding the Ph. D. Degree: Michigan State University, USA. th Date of defence: 18 August 2010. European Journal of Tourism Research, [S. l.], v. 4, n. 2, p. 226–228, 2011. DOI: 10.54055/ejtr.v4i2.79. Disponível em: Acesso em: 1 oct. 2022.