SKAALSVIK, H. Service recovery in a cruise line context – A study on the Norwegian coastal voyage (Hurtigruten). European Journal of Tourism Research, [S. l.], v. 4, n. 2, p. 157–179, 2011. DOI: 10.54055/ejtr.v4i2.72. Disponível em: https://ejtr.vumk.eu/index.php/about/article/view/72. Acesso em: 27 sep. 2022.