STAVRINOUDIS, T.; PSIMOULIS, M. How do education and training policies determine customer satisfaction and hotels’ performance?. European Journal of Tourism Research, [S. l.], v. 17, p. 177–190, 2017. DOI: 10.54055/ejtr.v17i.301. Disponível em: https://ejtr.vumk.eu/index.php/about/article/view/301. Acesso em: 14 jul. 2026.