SKAALSVIK, H. . Why service recovery fails: A case study on the Norwegian Coastal Voyage (Hurtigruten). European Journal of Tourism Research, [S. l.], v. 5, n. 2, p. 129–152, 2012. DOI: 10.54055/ejtr.v5i2.102. Disponível em: https://ejtr.vumk.eu/index.php/about/article/view/102. Acesso em: 5 dec. 2022.