CHIAPPA, G.; GALLARZA, M.; DALL’AGLIO, S. A relativistic value-based approach to interpreting e-rating and e-complaining behaviour in the hospitality sector. European Journal of Tourism Research, [S. l.], v. 18, p. 13–32, 2018. DOI: 10.54055/ejtr.v18i.311. Disponível em: https://ejtr.vumk.eu/index.php/about/article/view/311. Acesso em: 2 nov. 2026.