ANTONINI, D. . Relationships of ‘complicity’ between customers as an emotional service recovery strategy (applied to leisure and catering): Supervisor: Véronique Cova Institution awarding the Ph. D. Degree: Faculté d’Economie Appliquée, Université Paul Cézanne - Aix-Marseille III Date of defence: 8th June 2009. European Journal of Tourism Research, [S. l.], v. 2, n. 2, p. 190–193, 2009. DOI: 10.54055/ejtr.v2i2.38. Disponível em: https://ejtr.vumk.eu/index.php/about/article/view/38. Acesso em: 16 oct. 2026.