MARKOVIĆ, S.; RASPOR, S.; IVANKOVIČ, G.; PLANINC, T. A study of expected and perceived service quality in Croatian and Slovenian hotel industry. European Journal of Tourism Research, [S. l.], v. 6, n. 1, p. 36–52, 2013. DOI: 10.54055/ejtr.v6i1.115. Disponível em: https://ejtr.vumk.eu/index.php/about/article/view/115. Acesso em: 16 oct. 2026.