Rahimi, R. (2014). Organisational Culture Perspective and Implementing Customer Relationship Management (CRM) in Hotel Industry: Case of a Chain Hotel in the UK: Supervisors: Dr Ebru Gunlu Institution awarding the Ph. D. Degree: Dokuz Eylul University, School of Tourism and Hospitality Management (Turkey) Date of defence: 26 September 2013. European Journal of Tourism Research, 8, 162–165. Retrieved from https://ejtr.vumk.eu/index.php/about/article/view/157