Zoghbi-Manrique-de-Lara, P. ., Suárez-Acosta, M. ., & Arias-Febles, J. . (2014). Guests’ perceptions of hotels’ (un)fair treatment of staff: their impact on service recovery. European Journal of Tourism Research, 8, 20–34. Retrieved from https://ejtr.vumk.eu/index.php/about/article/view/149