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Kim, M.-R. The Importance of Customer Satisfaction and Delight on Loyalty in the Tourism and Hospitality Industry: Supervisor: Professor Christine A. Vogt, PhD; Professor Bonnie J. Knutson, PhD Institution Awarding the Ph. D. Degree: Michigan State University, USA. Th Date of Defence: 18 August 2010. EJTR 2011, 4, 226-228.