Rahimi, R. Organisational Culture Perspective and Implementing Customer Relationship Management (CRM) in Hotel Industry: Case of a Chain Hotel in the UK: Supervisors: Dr Ebru Gunlu Institution Awarding the Ph. D. Degree: Dokuz Eylul University, School of Tourism and Hospitality Management (Turkey) Date of Defence: 26 September 2013. EJTR 2014, 8, 162-165.