Antonini, D. . Relationships of ‘complicity’ Between Customers As an Emotional Service Recovery Strategy (applied to Leisure and catering): Supervisor: Véronique Cova Institution Awarding the Ph. D. Degree: Faculté d’Economie Appliquée, Université Paul Cézanne - Aix-Marseille III Date of Defence: 8th June 2009. EJTR 2009, 2, 190-193.