Kim, M.-R. 2011. The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry: Supervisor: Professor Christine A. Vogt, PhD; Professor Bonnie J. Knutson, PhD Institution awarding the Ph. D. Degree: Michigan State University, USA. th Date of defence: 18 August 2010. European Journal of Tourism Research. 4, 2 (Oct. 2011), 226–228. DOI:https://doi.org/10.54055/ejtr.v4i2.79.