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Rahimi, R. 2014. Organisational Culture Perspective and Implementing Customer Relationship Management (CRM) in Hotel Industry: Case of a Chain Hotel in the UK: Supervisors: Dr Ebru Gunlu Institution awarding the Ph. D. Degree: Dokuz Eylul University, School of Tourism and Hospitality Management (Turkey) Date of defence: 26 September 2013. European Journal of Tourism Research. 8, (Oct. 2014), 162–165.