Antonini, D. 2009. Relationships of ‘complicity’ between customers as an emotional service recovery strategy (applied to leisure and catering): Supervisor: Véronique Cova Institution awarding the Ph. D. Degree: Faculté d’Economie Appliquée, Université Paul Cézanne - Aix-Marseille III Date of defence: 8th June 2009. European Journal of Tourism Research. 2, 2 (Oct. 2009), 190–193. DOI:https://doi.org/10.54055/ejtr.v2i2.38.