The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry

Supervisor: Professor Christine A. Vogt, PhD; Professor Bonnie J. Knutson, PhD Institution awarding the Ph. D. Degree: Michigan State University, USA. th Date of defence: 18 August 2010

Authors

  • Mi-Ran Kim Michigan State University, phone: 1-517-303-9936, e-mail: kimmi8@msu.edu

DOI:

https://doi.org/10.54055/ejtr.v4i2.79

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Published

2011-10-01

How to Cite

Kim, M.-R. (2011). The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry: Supervisor: Professor Christine A. Vogt, PhD; Professor Bonnie J. Knutson, PhD Institution awarding the Ph. D. Degree: Michigan State University, USA. th Date of defence: 18 August 2010. European Journal of Tourism Research, 4(2), 226–228. https://doi.org/10.54055/ejtr.v4i2.79

Issue

Vol. 4 No. 2 (2011): European Journal of Tourism Research

Section

Doctoral dissertation summaries

License

Copyright (c) 2011 Creative Commons Attribution 4.0 International (CC BY 4.0)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.