Relationships of ‘complicity’ between customers as an emotional service recovery strategy (applied to leisure and catering)

Supervisor: Véronique Cova Institution awarding the Ph. D. Degree: Faculté d’Economie Appliquée, Université Paul Cézanne - Aix-Marseille III Date of defence: 8th June 2009

Authors

  • Dominique Antonini Marketing Lecturer, Euromed Management, Marseilles, France; tel: +33-660-99-58-05, e-mail: d.antonini@ac-aix-marseille.fr

DOI:

https://doi.org/10.54055/ejtr.v2i2.38

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Published

2009-10-01

How to Cite

Antonini, D. . (2009). Relationships of ‘complicity’ between customers as an emotional service recovery strategy (applied to leisure and catering): Supervisor: Véronique Cova Institution awarding the Ph. D. Degree: Faculté d’Economie Appliquée, Université Paul Cézanne - Aix-Marseille III Date of defence: 8th June 2009. European Journal of Tourism Research, 2(2), 190–193. https://doi.org/10.54055/ejtr.v2i2.38

Issue

Vol. 2 No. 2 (2009): European Journal of Tourism Research

Section

Doctoral dissertation summaries