Building company resilience: Determinants in the tourism industry

Authors

  • Carina Ramos Jesus School of Economics, University of Algarve. CinTurs, University of Algarve, Portugal. Email: crjesus@ualg.pt https://orcid.org/0000-0001-5269-4807
  • Luís Miguel Serra Coelho School of Economics, University of Algarve. CEFAGE, University of Algarve, Portugal. Email: lcoelho@ualg.pt
  • Célia Maria Quitério Ramos CinTurs, University of Algarve. ESGHT, University of Algarve, Portugal. Email: cmramos@ualg.pt

DOI:

https://doi.org/10.54055/ejtr.v39i.3654

Keywords:

Company resilience, Determinants of resilience, Tourism industry, Human capital, Systematic literature review

Abstract

What characteristics enable a company in the tourism industry to withstand and recover from disruptive events such as a global pandemic or a war? How can these firms enhance their resilience? This paper presents a systematic literature review of peer-reviewed publications on company resilience within the tourism industry to address these critical questions. Despite the current significance of these topics, existing research is fragmented and unconsolidated. Our findings reveal a range of perspectives and factors that influence company resilience, with clear evidence that human capital plays a pivotal role in the tourism industry’s ability to remain resilient. We also identify theoretical and practical implications, along with directions for future research.

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Published

2025-01-15

How to Cite

Jesus, C., Serra Coelho, L. M., & Quitério Ramos, C. M. . (2025). Building company resilience: Determinants in the tourism industry. European Journal of Tourism Research, 39, 3907. https://doi.org/10.54055/ejtr.v39i.3654