Building company resilience: Determinants in the tourism industry
DOI:
https://doi.org/10.54055/ejtr.v39i.3654Keywords:
Company resilience, Determinants of resilience, Tourism industry, Human capital, Systematic literature reviewAbstract
What characteristics enable a company in the tourism industry to withstand and recover from disruptive events such as a global pandemic or a war? How can these firms enhance their resilience? This paper presents a systematic literature review of peer-reviewed publications on company resilience within the tourism industry to address these critical questions. Despite the current significance of these topics, existing research is fragmented and unconsolidated. Our findings reveal a range of perspectives and factors that influence company resilience, with clear evidence that human capital plays a pivotal role in the tourism industry’s ability to remain resilient. We also identify theoretical and practical implications, along with directions for future research.
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Copyright (c) 2025 Carina Ramos Jesus, Luís Miguel Serra Coelho, Célia Maria Quitério Ramos

This work is licensed under a Creative Commons Attribution 4.0 International License.