Analysis of the effects of service quality on customer satisfaction toward sustainable development of tourism in Kosovo

Authors

• Alban Fejza UBT - University for Business and Technology, Prishtina, Kosovo. Email: alban.fejza@ubt-uni.net ; Supervisor: Prof. Dr. Katerina Angeleska-Najdeska ; Institution awarding the Ph. D. Degree: Faculty of Tourism and Hospitality, Ohrid - University of St. Kliment ; Ohridski, Bitola, North Macedonia