Smart technologies in the Covid-19 crisis: Managing tourism flows and shaping visitors’ behaviour

Authors

  • Mariapina Trunfio Department of Management and Quantitative Studies, University of Naples Parthenope, Italy. E-mail: mariapina.trunfio@uniparthenope.it
  • Cecilia Pasquinelli Department of Management and Quantitative Studies, University of Naples Parthenope, Italy

Keywords:

smart technology, COVID-19, overtourism, smart tourism destination, tourism flows, visitor behaviour

Abstract

This paper contributes to the academic debate on tourism destination development in the COVID-19 crisis, by investigating the role of smart technology tools for managing tourism flows and shaping visitors’ behaviours. Considering tourism in the COVID-19 crisis as an emerging stream of research, the paper assumes a continuity with the overtourism research (pre-COVID-19) and builds on the cross-fertilization between the advances in this field and the smart destination literature. Based on an explorative online news media analysis, the paper provides fresh knowledge on the role of smart technologies in destination management, by proposing the Smart Technology Matrix. This frames the smart-tech tools and provides the conceptual background for opening future paths of inquiry on smart tourism destinations in the Covid-19 context.

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Published

2021-07-02

How to Cite

Trunfio, M., & Pasquinelli, C. (2021). Smart technologies in the Covid-19 crisis: Managing tourism flows and shaping visitors’ behaviour. European Journal of Tourism Research, 29, 2910. Retrieved from https://ejtr.vumk.eu/index.php/about/article/view/2437