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Lisch, R. (2014). Measuring Service Performance. Practical
Research for better quality. Gower Publishing Ltd., England.
ISBN 9781472411921 (e-book). 213 pp.
 

Reviewed by Maya Ivanova1


Received: 15/10/2014

1PhD, Lecturer at Tourism and Hospitality Department, International University College, Bulgaria, email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 
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Citation: Lisch, R. (2014). Measuring Service Performance. Practical Research for better quality. Gower Publishing Ltd., England. ISBN 9781472411921 (e-book). 213 pp. Reviewed by Maya Ivanova, European Journal of Tourism Research9, pp. 150-151

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European Journal of Тourism Research