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Organisational commitment: A key variable in the hotel sector of
the province of Cordoba, Spain
 
Francisco González Santa Cruz1, Sandra Ma Sánchez Cañizares1*
and Tomás López-Guzman1
     

Received: 18/03/2013 Accepted: 12/07/2013

 

1Faculty of Labour Sciences, Department of Business Organisation, University of Cordoba. C/ Adarve, 30, 14071, Córdoba, Spain.
*Corresponding author; phone: +34 957 21 25 88; e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 
Abstract
 

Businesses today face enormous challenges in differentiating themselves on the basis of tangible actions. As a result, human capital has become increasingly important over the last few decades as an element which provides added value to any business. More specifically in the hotel sector, employees play a fundamental role in client satisfaction and building customer loyalty since their organisational commitment is reflected in the improvement of quality standards in the services provided. Based on this idea, this paper aims to investigate the level of employee commitment in the hotel sector of the province of Cordoba (Spain) and its relationship to variables specific to the job position. Leading from this premise, it has been possible to arrive at the conclusion that the existence of part-time contracts reduces the level of employee commitment in contrast to permanent contracts, which clearly promote and develop commitment.

 

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Keywords: Organisational commitment, human resources, hotel sector, Cordoba


Citation: González-Santacruz, F., S. Sánchez-Cañizares, T. López-Guzmán (2014) Organisational commitment: A key variable in the hotel sector of the province of Cordoba, Spain. European Journal of Tourism Research 7, pp. 109-126

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European Journal of Тourism Research