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Pre-smoke-ban café staff job satisfaction and attitudes in transition countries

Ljudevit Prani? 1*, Snježana Pivac2 and Anela ?olak3

Received: 14/09/2012 Accepted: 18/12/2012

1 Faculty of Economics, University of Split, Cvite Fiskovi?a 5, 21000 Split, Croatia, tel: +385 21-430-749, fax: +385 21-430-701, e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2 Faculty of Economics, University of Split, Croatia
3 Faculty of Economics, University of Mostar, Bosnia-Herzegovina
* Corresponding author


While a growing number of countries and sub-national localities are banning smoking in hospitality workplaces, extant research on the impacts of smoke-free legislation has centered on hospitality employees and industries in developed countries. Hoping to assist in filling this void, this research empirically explores the relationships among café employees' attitudes, demographics, work-related variables (WRV), and job satisfaction before the introduction of a smoke-free legislation in one transition economy, i.e. Bosnia-Herzegovina. Results revealed that café area served, gender, average weekly workload, café seating allocation, and education were for the most part not significant in explaining different perceptions toward a smoking ban. However, respondents' preferred café smoking policy, smoking status, hospitality work experience, job satisfaction, and age did influence how respondents viewed the smoking ban. In terms of respondents' preferred café smoking policy, significant differences were noted due to smoking status and café seating allocation. In regards to job satisfaction, staff with more positive pre-implementation attitudes towards the ban exhibit significantly higher levels of dissatisfaction with the current job. Overall, respondents appear willing to make concessions for both pro- and anti-smoking patrons, staff, and owners/managers. Therefore, lawmakers should consider population characteristics, seating allocation, and the combination thereof when devising café smoking policies.


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Keywords: second-hand smoke, smoking ban, attitude, job satisfaction, transition country, employee

Citation: Prani?, L., Pivac, S. & ?olak, A. (2013). Pre-smoke-ban café staff job satisfaction and attitudes in transition countries. European Journal of Tourism Research 6(1), 5-19.


European Journal of Тourism Research