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The importance of customer satisfaction and delight on loyalty in
the tourism and hospitality industry
    
Mi-Ran Kim1
  
Received: 23/07/2011
   
1Michigan State University, phone: 1-517-303-9936, e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
   
Supervisor: Professor Christine A. Vogt, PhD; Professor Bonnie J. Knutson, PhD
    
Institution awarding the Ph. D. Degree: Michigan State University, USA.
Date of defence: 18th August 2010
  
© 2011 International University College. All rights reserved
 
Citation:  Kim, M. R. (2011), The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry. Doctoral dissertation summary. European Journal of Tourism Research 4(2), pp. 226-228
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European Journal of Тourism Research