Home Volume 23
PDF Print E-mail

Does Quality Standards Certification Truly Matter on Operational
and Business Performances of Firms?
Evidence from Resort Hotels

Feridun Duman1 , Ozgur Ozer2 , Mehmet Ali Koseoglu3* , Mehmet Altin4
and Fevzi Okumus5

   
Received: 11/12/2018 Accepted: 25/02/2019
        
1School of Tourism and Hospitality Management, Batman University, Batman, Turkey. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2Faculty of Tourism, Necmettin Erbakan University, Konya, Turkey. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
3School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong.  E-mails: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; This e-mail address is being protected from spambots. You need JavaScript enabled to view it
4Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
5Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
*Corresponding author
    
Coordinating editor: Stanislav Ivanov
   
Abstract
  
This study aims to determine the effects of ISO 9001:2015 quality certification on the firm performance. A questionnaire survey was used to collect data from 241 resort hotels in Turkey. The EFA (Exploratory Factor Analysis) and Cronbach alpha were used in order to test the unidimensionality and reliability of the scales. The difference between the ISO 9001 non/certified resort hotels was determined by t-test in order to test the hypothesis. As one of the first study focusing on how ISO 9001:2015 quality certification influence organizational and business performances of resort hotels in an emerging economy. The results show a significant relationship between the ISO 9001 quality certification and the operational performance, but not a positive one. However, the study does not show any significant relationship between the ISO 9001 quality certification and business performance. Finally, this study provides theoretical and practical implications with limitations and suggestions for potential future studies.
 
Keywords: ISO 9001; quality certification; operational and business performance; hotels
 
Citation: Duman, F., O. Ozer, M. Koseoglu, M. Altin and F. Okumus (2019) Does Quality Standards Certification Truly Matter on Operational and Business Performances of Firms? Evidence from Resort Hotels. European Journal of Tourism Research 23, pp. 142-155
  
 
European Journal of Тourism Research