Home Volume 21
PDF Print E-mail
Koc, E. (2017). Service Failures and Recovery in Tourism and
Hospitality: A Practical Manual, Oxfordshire: CABI Publishing.
ISBN-13: 978 1 78639 067 7
  
Reviewed by Ayhan Karakas1*
  
Received: 22/11/2018

 

1Assistant Professor of Tourism Management, Faculty of Economic and Administration Sciences, Agdaci Campus, Bartin University, 00903782235354, E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
* Corresponding author
  
© 2019 Varna University of Management. All rights reserved


Citation: Koc, E. (2017). Service Failures and Recovery in Tourism and Hospitality: A Practical Manual, Oxfordshire: CABI Publishing. ISBN-13: 978 1 78639 067 7. Reviewed by Ayhan Karakas, European Journal of Tourism Research 21, pp. 158-160

 

 
European Journal of Тourism Research