Home Volume 16
E-mail

Tourism destination image as an antecedent of destination
loyalty: The case of Linz, Austria

 

Elitza Iordanova1*

 

Received: 11/07/2016 Accepted: 03/11/2016

 

1Senior Lecturer in Tourism and Aviation, School of Management and Professional Studies, Buckinghamshire New University, High Wycombe Campus, Queen Alexandra Road, High Wycombe Buckinghamshire, HP11 2JZ; E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
*Corresponding author

 

Abstract
 

The concepts of destination image and tourists’ loyalty are sufficiently discussed in the literature; however, due to the multi-dimensional character of these two concepts, the existing studies fail to shed light on the multifaceted linkage between destination image and loyalty. This research displays an innovative way of measuring tourists’ loyalty by creating a composite loyalty index that represents both behavioural and attitudinal loyalty. The index allows for a distinction between different levels of tourists loyalty to be made in order to establish the impact of both cognitive and affective destination image dimensions on loyalty. The findings reveal that the better the image, the higher the composite loyalty. Specifically, destination’s affective image is more influential on tourists’ loyalty than destination’s cognitive image.

 

© 2017 Varna University of Management. All rights reserved


Keywords: destination image, destination composite loyalty, behavioral loyalty, attitudinal loyalty

 

Citation:Iordanova, E. (2017) Tourism destination image as an antecedent of destination loyalty: The case of Linz, Austria. European Journal of Tourism Research 16, pp. 214-232

 

Please login first to read fulltext!
 
European Journal of Тourism Research