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Dawning of the Age of Robots in Hospitality and Tourism:
Challenges for Teaching and Research

 

Jamie Murphy1* , Charles Hofacker2 and Ulrike Gretzel3

 

Received: 12/11/2016 Accepted: 08/12/2016

 

1Australian School of Management, Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2Florida State University, Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
3University of Southern California, Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
*Corresponding author

 

Abstract
 

This conceptual paper revisits, refreshes and reinforces a 1984 study that challenged hospitality educators to include robotics in their classes and their research. The paper briefly reviews robotics literature, explains three robot categories—industrial, professional service and personal service— emphasises the importance of autonomy and human robot interaction, and provides hospitality and tourism examples. This literature review leads to six areas of importance for teaching and research of robotics in hospitality and tourism. The paper gives academics and practitioners a foundation for envisioning the current and future state of robots in hospitality and tourism.

 

© 2017 Varna University of Management. All rights reserved


Keywords: robots, robotics, human robot interaction, autonomy
Citation: Murphy, J., C. Hofacker, U. Gretzel (2017) Dawning of the Age of Robots in Hospitality and Tourism: Challenges for Teaching and Research.European Journal of Tourism Research 15, pp. 104-111

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European Journal of Тourism Research