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Comparing perceived images with projected images – A case
study on Finnish ski destinations

 

Raija Komppula1* and Tommi Laukkanen1

 

Received: 02/04/2015 Accepted: 29/08/2015

 

1University of Eastern Finland, P.O. Box 111, FI-80101 Joensuu, Finland.
*Corresponding author, , e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; phone: +358 50 438 7475.

 

Abstract
 

The objective of this study is first to compare the image perceived by the visitors of five Finnish ski destinations with the image projected by the respective ski resort DMOs. Second, the profiles of the five ski resorts are then compared. A quantitative content analysis of the printed marketing material of the destinations was conducted. The importance of the attributes affecting ski destination choice was also investigated with 1,529 effective responses. An exploratory factor analysis using the principal component method with varimax rotation was used to determine the factors of the phenomenon. ANOVA and Post Hoc pairwise multiple comparison tests were used to explore how the identified attributes of ski destination choice differ among tourists in the five ski destinations. Four factors, namely downhill skiing services, cross-country skiing services, restaurants and social life, and spa services were found to differentiate the destinations. According to the comparison of the results of the content analysis and the factor analysis, the results show that the projected images seem to be congruent with the determinants of ski destination choice of the visitors in the respective resorts. On the other hand, the profiles of the ski resorts differ strongly.

 

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Keywords: ski destination, destination choice, destination image, perceived image, projected image
Citation: Komppula, R., T. Laukkanen (2016) Comparing perceived images with projected images – A case study on Finnish ski destinations. European Journal of Tourism Research 12, pp. 41-53

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European Journal of Тourism Research