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Smart Tourism Destinations: Advancing Theory and Practice


Guest Editors:

Luisa Errichiello, National Research Council (CNR), Institute for Research on Innovation and Services for Development (IRISS)

Roberto Micera, National Research Council (CNR), Institute for Research on Innovation and Services for Development (IRISS)


In recent years, both academics and practitioners are turning increasing attention to the notion of Smart Tourism Destination (STD). This phenomenon can be explained as the result of two converging trends: the development and diffusion of ICT in boosting a strategic sector of the economy, namely tourism (Cooper, 2008; Koo et al., 2015) and the recognition of the significant opportunities arising from the adoption of the smart city paradigm for optimizing the use of touristic resources, enhancing tourism experiences, increasing destination competitiveness and improving residents' quality of life (Buhalis, Amaranggana, 2013; Lopez de Avila, 2015). In addressing the issue of STD, both from a theoretical perspective and in empirical applications, some research emphasized the intensive use of technology, by means of a shared platform that: integrates information on tourism businesses, consumption and use of resources; interconnects dynamically all the stakeholders to share relevant knowledge; manages effectively big data and data analytics tools for decision-making and tourism experience co-creation design (Wang et al., 2013; Zhu et al., 2014; Lamsfus et al., 2015; Del Chiappa, Baggio, 2015; Buhalis, Amaranggana, 2015; Xiang et al., 2015).

State-of-art research have also pointed to the importance of embracing a more holistic approach that takes into account complementary dimensions to technology, i.e. human and social capital, leadership, innovation and sustainable development (Lamsfus, Alzua-Sorzabal, 2013; Boes et al., 2015). The STD has been viewed as a part of a wider smart tourism ecosystem, characterized by the integration of different tourism businesses and actors, shared goals, interconnected technologies used to overcome the divide between the physical and digital spheres (Gretzel et al., 2015a, b). Despite the issue on STD is becoming increasing relevant, more research is required to stimulate the scientific debate among tourism academia, policy makers and destination managers and identify new perspectives of analysis, relevant concepts and practices along with opportunities for future research.


The Special Issue will be focusing on the following themes: 1. Marketing and management of the STD; 2. Governance models for the STD; 3. Tourism experiences and services in STDs; 4. Innovation in the context of STDs. Topics of interest include, but are not limited to the following:

· Smart tourism marketing

· Strategy, policy and decision-making processes in STDs

· New business models for STDs

· Smart organizational structures, processes and dynamics

· Value creation in smart tourism chains and networks

· Knowledge transfer and management in STDs

· New role of DMOs for smart tourism destination development

· Stakeholders coordination, integration and coopetition in STD design

· Smart technologies for tourism products and services

· New service development and collaborative innovation in STDs

· Co-creation experience in smart tourism ecosystems

· IT architectures and models for smart destination design

· Big data and analytics applications for STDs

· Enablers and/or barriers to build STDs

· Smartness performance of tourism destinations


We invite to submit original and unpublished papers from a wide range of disciplines and we especially appreciate interdisciplinary works based on different research areas. We would like to invite the submission of papers that are both qualitative and quantitative in nature as well as that adopt different theoretical perspectives.


To prepare the paper we invite you to follow the submission guidelines of the European Journal of Tourism Research available at the page: http://ejtr.vumk.eu/index.php/submissionguidelines.


The publishing calendar is the following:



Boes, K., Buhalis, D., & Inversini, A. (2015). Conceptualising smart tourism destination dimensions. In Information and Communication Technologies in Tourism 2015 (pp. 391-403). Springer International Publishing.

Buhalis, D., & Amaranggana, A. (2013). Smart tourism destinations. In Information and Communication Technologies in Tourism 2014 (pp. 553-564). Springer International Publishing.

Buhalis, D., & Amaranggana, A. (2015). Smart tourism destinations enhancing tourism experience through personalisation of services. In Information and Communication Technologies in Tourism 2015 (pp. 377-389). Springer International Publishing.

Del Chiappa, G., Baggio, R. (2015). Knowledge transfer in smart tourism destinations: analyzing the effects of a network structure, Journal of Destination Marketing and Management, 4(3), 150-150.

Errichiello L., Micera R. (2015), "Smart Tourism Destination Governance", in Spender JS, Shiuma G., Albino V. (edited by), Culture, Innovation and Entrepreneurship: connecting the knowledge dots, pp. 2179-2191, Proceedings of IFKAD 2015 - International Forum on Knowledge Asset Dynamics, 10-12 June, Bari. ISBN: 978-88-96687-07-9; ISSN 2280-787X.

Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic Markets, 25(3), 179-188.

Gretzel, U., Werthner, H., Koo, C., & Lamsfus, C. (2015). Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior, 50, 558-563.

Koo, C., Gretzel, U., Hunter, W. C., & Chung, N. (2015). Editorial: The Role of IT in Tourism. Asia Pacific Journal of Information Systems, 25(1), 99-104.

Lamsfus, C., & Alzua-Sorzabal, A. (2013). Theoretical framework for a tourism internet of things: Smart destinations. TourGUNE Jounal of tourism and human mobility, 0, 15-21.

Lamsfus, C., Martín, D., Alzua-Sorzabal, A., & Torres-Manzanera, E. (2015). Smart tourism destinations: An extended conception of smart cities focusing on human mobility. In Information and Communication Technologies in Tourism 2015 (pp. 363-375). Springer International Publishing.

Lopez de Avila, A. (2015, February). Smart destinations: XXI century tourism. In ENTER2015 conference on information and communication technologies in tourism, Lugano, Switzerland.

Wang, D., Li, X. R., & Li, Y. (2013). China's “smart tourism destination” initiative: A taste of the service-dominant logic. Journal of Destination Marketing & Management, 2(2), 59-61.

Xiang, Z., Tussyadiah, I., & Buhalis, D. (2015). Special Issue: Smart destinations. Journal of Destination Marketing & Management, 4(3), 143-201.


Zhu, W., Zhang, L., & Li, N. (2014) Challenges, Function Changing of Government and Enterprises in Chinese Smart Tourism. In Z.Xiang & L. Tussyadiah (Eds.), Information and Communication Technologies in Tourism 2014. Dublin: Springer.

European Journal of Тourism Research